Shipping policy

Processing and Delivery

  • Orders are processed within 2 business days. Once your order ships, we send you tracking details.
  • Estimated delivery is 3 to 7 business days across India. Remote areas can take longer.
  • Couriers deliver Monday to Saturday, between 10 am and 6 pm, excluding public holidays.
  • Please check that your address and phone number are correct. An incorrect address can delay your order or send it back to us.

Shipping Charges

1. Domestic Shipping (India)

  • Shipping is free across India.

2. International Orders

  • International orders are accepted, subject to international shipping charges, which depend on the destination and the order. If the actual shipping cost is higher than the amount quoted, we will contact you to confirm it before shipping.
  • Delivery times vary by country. Import duties, customs charges and taxes are the customer's responsibility.
  • If an international parcel cannot be delivered, we will contact you to agree the next step.

Cash on Delivery (COD)

  • Cash on delivery is available on orders up to ₹5,000. Orders above ₹5,000 are prepaid only.
  • To confirm a COD order, a one-time flat ₹99 COD fee is paid online at checkout. The fee is non-refundable and is not deducted from your order total. You pay the full order amount on delivery.

Delayed or Lost Orders

If your order has not arrived within 14 days of dispatch, write to us at info@thekaizer.com with your order number. We will trace the parcel with the courier and either reship your order or refund you in full.

Cancellation

You can cancel your order at any time before it ships. Write to info@thekaizer.com with your order number. Once an order has shipped, it cannot be cancelled. Prepaid orders that are cancelled are refunded to the original payment method within 7 to 10 business days.

Returns and Refunds

Our oils are food products, so we cannot accept returns of opened bottles or returns for a change of mind.

  • If your order arrives damaged, leaking, with a broken seal or packaging, or with the wrong item, email info@thekaizer.com within 48 hours of delivery. Please include your order number and clear photos or a short unboxing video showing the outer packaging and the product.
  • Once we have confirmed the issue, we will replace the product or refund you, whichever you prefer.
  • If you have a concern about the quality of a product, contact us within 7 days of delivery and we will look into it.
  • Approved refunds are paid to the original payment method within 7 to 10 business days. For cash on delivery orders, we will ask for your bank or UPI details and refund by transfer.

What Is Not Covered

  • Products that have been opened or used, unless the problem was present when you opened them.
  • Damage after delivery caused by neglect, improper storage or misuse.
  • Change of mind.

Contact Us

Email info@thekaizer.com. We reply to every message within 2 business days.

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